Chase Limousines

Colorado's Choice for Luxury Transportation

Policy

Policy
Passengers need to have cell phones ON upon arrival, Chase Travel & Limousine Services is not responsible if the passenger is unreachable after arrival. Airport arrivals have 45 minutes wait time to pick up luggage. Should luggage be lost, another delay occur etc. please call Customer Service at (303) 750-2500 immediately. Should any passenger need more than 45 minutes to pick up luggage, please account for that at the time of booking your reservation to avoid any additional charges. Chase Travel & Limousine is not responsible for delays resulting in a no show. After 45 minutes wait time, if contact has not been made, reservation will be considered a no show.

Missed Flights & Delays

For missed flights or delays, please call Customer Service at (303) 750-2500 immediately to reschedule accordingly. Should a delay occur in-flight or after take-off, we do check the arrival times and accommodate you accordingly to the best of our ability. Should we be notified in an unreasonable amount of time prior to the reservation ( such as the time of scheduled pick-up), it will be consider a no show. Please be certain all flight, contact, and reservation information provided to us is accurate; we are not responsible if the arrival/departure information provide to us is incorrect or not provide to us at all.

Billing
* Additional charges will be itemized on the customer’s billing statement when applicable (e.g. tolls, parking, airport and regulatory fees, fuel surcharge, cell phone)
*All published rates are subject to change without notice.
* Applicable taxes will be charged as required.
*A 25 % U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day.

Wait Time
Waiting time is defined as the length of time that elapsed between a scheduled pickup and a passenger getting into the reserved vehicle. Airport arrivals have 45 minutes free wait time for all Domestic or International flights from the official posted arrival time. For all other reservations, 20 minutes of free wait time is given. Any additional wait time will be charged in 15 minutes increments based on the hourly rate for that particular vehicle.

Stops
All stops must be pre arranged through Customer Service and will incur additional fees. Last minute stops are still required to be arranged through Customer Service. (Please view policies regarding Information Changes) Charges for stops vary depending on the length and location of the stop. Stops not in route of the originally scheduled transfer require higher fees. This includes picking up additional passengers at other locations. Please speak to a Customer Service representative to pre-arrange any stops you may be aware of prior to pick up. You may also want to consider our hourly transfer rates should you have multiple stops, as they may be better suited to your personal needs.
* Passenger-requested stops off route during a flat-rate trip will be charged the prevailing hourly rate.

Time Based Rides
Rides between locations to which a flat rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.
Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.

Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.

*Time-based charges are billed in 30-minute increments.
*All non-sedan vehicles will be billed on an hourly basis.
Rides between locations to which a flat rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.
Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.
Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.

Cancelation & No Show Fees
A "no show" fee equal to the base fare price of the trip plus 20% gratuity plus applicable wait time fee will be charged when passenger fails to show at the designated location. So that we may continue to offer our competitive rates and high quality of service, we ask our clients to understand that no shows and last minute cancellations not only cost the company and our drivers time and money, but our clients as well. Please note our specific policies for your type of reservation. Cancellation charges equal to the rate confirmed at time of reservation will apply unless:

Cancellations for local airport transfers must be made a minimum of 2 hours prior to the reservation.

Motor coaches are cancelled more than seventy-two (72) hours prior to scheduled pickup time.

Vans, minibuses and sport utility vehicles are cancelled more than forty-eight (48) hours prior to scheduled pickup time.

Cancellation for stretch limousine must be made a minimum of 24 hours prior to the reservation.

Cancellations for charters, out of town reservations, mountain area transportation, and resort trips must be made a minimum of 24 hours prior to the reservation.

The above cancellation terms represent standard policy at Chase Travel & Limousine and may be modified from time to time based on market, desired reservation dates and vehicle availability. All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the above.

Additional Smoking Policy
All of our vehicles are maintained to the highest standard of cleanliness and safety. We do not allow smoking in our vehicles. If a client or their guests engage in any prohibited activity, we reserve the right to terminate the trip immediately and all monies paid will be forfeited, as liquidate, damage to Chase Travel & Limousine and it will be $150 minimum penalty for all clean up, repair, missing or replacement caused by you or your guests.
Chase Travel & Limousine is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. We are not responsible for articles left in the vehicle. Under age consumption of alcohol is prohibited. Possession or use of drugs in any of the vehicles is prohibited. Vehicles cannot be loaded beyond seating capacity. Chase Travel & Limousine does not provide child safety seats. Parents and guardians of children traveling in Chase Travel and Limo vehicles are responsible for providing and installing child safety seats in accordance with state and federal laws. Not responsible if client reserves vehicle type that cannot accommodate all passengers or luggage. Once reserved vehicle is dispatched for pick up, charges and fees are non-refundable in regards to passenger error in vehicle capacity. Not responsible if client did not view full policy description. All policies still apply.

Weather Related Conditions

Chase Travel & Limousine is not responsible for delays or the termination in winter caused by unsafe road conditions. Additional fees may apply for weather conditions resulting in hazardous or difficult driving conditions, particularly for mountain area and resort trips.